FAQ
What types of products do you offer?
AIVOSHOP specializes in a curated selection of stylish and functional apparel and accessories. Our product range includes comfortable hoodies and sleek stainless steel water bottles designed for everyday use, combining quality craftsmanship with modern aesthetics.
How can I determine the right size for my apparel?
To ensure the best fit, we recommend referring to our size chart available on each product page. This chart provides detailed measurements for each size, allowing you to select the most appropriate option based on your measurements.
What materials are used in your products?
Our apparel is crafted from high-quality fabrics that prioritize comfort and durability. For instance, our hoodies are typically made from a blend of cotton and polyester, while our stainless steel water bottles are constructed from food-grade stainless steel, ensuring safety and longevity.
What is your return policy?
We have a 14-day return policy. Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. To initiate a return, please contact us at aivofashionbeauty@gmail.com.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you offer exchanges for your products?
We do not facilitate direct exchanges. The most efficient way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information regarding international orders.
How can I contact customer service for further inquiries?
You can reach our customer service team by emailing us at aivofashionbeauty@gmail.com. We aim to respond to all inquiries within 24-48 hours.